Participatory approaches to building community-centered libraries / Anastasia Diamond-Ortiz (Cleveland Public Library) and Buffy J. Hamilton (Norcross High School Media Center)
Guiding learners : information literacy / Alesia McManus (Howard Community College, Maryland)
The reference interview revisited / M. Kathleen Kern (University of Illinois at Urbana-Champaign)
Reader's advisory services as reference services / Jessica E. Moyer (University of Wisconsin-Milwaukee)
Reference publishing in the 21st century : lead, follow, or get out of the way / Rolf Janke (Mission Bell Media)
Wikipedia, user-generated content, and the future of reference sources / Phoebe Ayers
(Wikimedia foundation and University of California, Davis)
Discovery tools / Michael Courtney (Indiana University)
Collaborative virtual reference : past, present, and future trends / Kris Johnson (AskColorado)
The value of reference services : using assessment to chart the future / Amanda Clay Powers (Mississippi State University)
Alienation, acceptance, or ambiguity? : a qualitative study of librarian and staff perceptions of reference service change / Mara H. Sansolo (Pasco-Hernando State College, Florida) and Kaya Van Beynen (University of South Florida)
Meet your personal librarian / Martha Adkins (University of San Diego)
Roving reference / Madeline Cohen and Kevin Saw (Lehman College, City University of New York)
On-call reference / Krista Schmidt (West Carolina University)
Peer reference tutoring / Michelle Twait (Gustavus Adolphus College, Minnesota)
A single service point / Diane Hunter and Mary E. Anderson (University of Missouri-Kansas City)
Community outreach through LibGuides / Mandi Goodsett (Georgia Southwestern State University) and Kirstin Dougan (University of Illinois at Urbana-Champaign)
24/7 global virtual reference cooperation : the case of QuestionPoint / Susan McGlamery (OCLC Questionpoint)
Serving the somewhere out there patron : the view from the digital cooperative reference desk / Nicolette Sosulski (Portage District Public Library
Michigan)
Integration of library resources into the course management system / Janet Pinkley (California State University, Channel Islands) and Margaret Driscoll (University of California, Santa Barbara)
Negotiating space for the library : embedding library resources and services into a university LMS / Jolanda-Pieta van Arnhem and James Williams (College of Charleston)
Boosting user engagement with online social tools / Georgina Parsons (Brunel University, United Kingdom)
You have a question, so tweet me maybe : a study in using Twitter for reference / Amanda L. Folk (University of Pittsburgh at Greensburg)
Embedding librarything for libraries in the online library catalog / Amanda Viana (Norton Public Library, Massachussetts)
CrowdAsk : crowdsourcing reference and library help / Ilana Stonebraker and Tao Zhang (Purdue University)
The guide to reference : a solution for teaching reference sources / Denise Beaubien Bennett (University of Florida)
Reference to patrons with disabilities / Michael Saar (Lamar University, Texas)
Discovery service : goals, evaluation, and implementation of OhioLINK Academic Consortium / Ron Burns (EBSCO) and Theda Schwing (OhioLINK)
OCLC and discovery case study / John McCullough (OCLC)
Discovery and the digital reference desk / Andrew Nagy (ProQuest)
Reference : an architect's view / Rayford W. Law (American Institute of Architects)
Addressing user intent : analyzing usage logs to optimize search results / Christine Stohn (Ex Libris)
Educating reference librarians for first-day success / Elizabeth Mahoney and Christinger Tomer (University of Pittsburgh)
Where do we go from here? / David A. Tyckoson and John G. Dove.