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Spanish and English in U.S. service encounters
Author
Title
Spanish and English in U.S. service encounters / Laura Callahan.
ISBN
9780230619104
023061910X
1282446452
9781282446458
9780230610712
0230610714
9781349376506
1349376507
Published
New York, NY : Palgrave Macmillan, 2009.
Physical Description
1 online resource. (xiv, 290 pages) : illustrations
Local Notes
Access is available to the Yale community.
Access and use
Access restricted by licensing agreement.
Summary
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
Variant and related titles
Palgrave social & cultural studies collection 2009.
Other formats
Print version: Callahan, Laura. Spanish and English in U.S. service encounters. New York, NY : Palgrave Macmillan, 2009
Format
Books / Online
Language
English; Spanish
Added to Catalog
April 19, 2018
Bibliography
Includes bibliographical references (pages 275-284) and indexes.
Contents
Reciprocal and non-reciprocal language use
Workers report on their language use
Observing workers language use
Codeswitching in service encounters
A comparison of service encounters in person and over the telephone
Conclusions and implications.
Subjects
Genre/Form
Electronic books.
Also listed under
Palgrave Connect (Online service)
Bookmark As
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