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Social Media for Government Services
Title
Social Media for Government Services [electronic resource] / edited by Surya Nepal, Cécile Paris, Dimitrios Georgakopoulos.
ISBN
9783319272375
Edition
1st ed. 2015.
Publication
Cham : Springer International Publishing : Imprint: Springer, 2015.
Physical Description
1 online resource (XII, 409 p.) 104 illus., 91 illus. in color.
Local Notes
Access is available to the Yale community.
Access and use
Access restricted by licensing agreement.
Summary
This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as: benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers.
Variant and related titles
Springer ENIN.
Other formats
Printed edition:
Printed edition:
Printed edition:
Format
Books / Online
Language
English
Added to Catalog
May 03, 2019
Contents
Social Media in Government Services: An Introduction
Use of Social Media for Internal Communication: A Case Study in a Government Organisation
Social Media Policy in Turkish Municipalities: Disparity between Awareness and Implementation
Detecting Bursty Topics of Correlated News and Twitter for Government Services
Gamification on the Social Web
A Lexical Resource for Identifying Public Services Names on the Social Web
Multi-Hazard Detection by Integrating Social Media and Physical Sensors.
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