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Operations Management A Hotel Case Study
Title
Operations Management [electronic resource (video)] : A Hotel Case Study / Video Education Australasia.
Published
New York, N.Y. : Infobase, [2009], c2009.
Physical Description
1 streaming video file (28 min.) : sd., col., digital file.
Local Notes
Access is available to the Yale community.
Notes
Encoded with permission for digital streaming by Infobase on Dec. 27, 2009.
Films on Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Closed-captioned.
Title from distributor's description.
Access and use
Access restricted by licensing agreement.
Summary
Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the "input and output" of operations management at a major Australian hotel. Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel's workflow. Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.
Variant and related titles
Hotel Case Study
Films on demand.
Other formats
Originally produced: Video Education Australasia, 2009
Format
Images / Online / Video & Film
Language
English
Added to Catalog
May 20, 2019
System details note
Mode of access: Internet.
System requirements: FOD playback platform.
Audience
10 & up.
Contents
Operations Management (1:02)
Hotel General Manager (1:30)
Food & Beverage Manager (1:18)
Hotel Operations: Strategic Planning (1:09)
Materials Management: Numbers Crunching (1:22)
Quality Management (1:05)
Technology Management (1:27)
Facilities (0:55)
Materials Management (1:27)
Hotel Supplies (1:15)
Housekeeping Inventory (1:01)
Quality Management (2:17)
Food and Beverage Quality (0:54)
Operations Management (1:02)
Technology Management (1:00)
Operations Management Evaluation (1:00)
Key Performance Indicators (1:10)
Materials Management (1:14)
New Technologies and Hotel Operation (1:03)
Environmental Considerations (0:54)
How to Treat Staff (1:18)
Videorecording number
41112 Infobase
Subjects
Genre/Form
Educational films.
Internet videos.
Also listed under
Films for the Humanities & Sciences (Firm)
Infobase.
Video Education Australasia.
Bookmark As
Citation
