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Juran's quality essentials : for leaders
Author
Title
Juran's quality essentials : for leaders / by Joseph A DeFeo, J. M. Juran.
ISBN
9780071825917 (print ISBN)
0071825916 (print ISBN)
Publication
New York, New York : McGraw-Hill Education LLC., [2014], ?2014.
Physical Description
1 online resource (xx, 280 pages) : illustrations, figures, tables.
Local Notes
Access is available to the Yale community.
Notes
Description based on cover image and table of contents, viewed on September 18, 2014.
Access and use
Access restricted by licensing agreement.
Summary
"Dr. Juran's life work on quality--boiled down to a concise guide to creating a strong, successful, globally competitive enterprise Dr. Joseph Juran was a true visionary in the field of quality, and his words continue to inspire. One of his main mantras was "Take care of the quality, and the rest will take care of itself." This work is devoted to just that--taking care of the quality. In it, the Juran Institute team presents the leadership values, beliefs, and actions of top companies, and identifies the strategies that have resulted in measurable success. Juran's Quality Essentials offers succinct, field-tested methods applicable to any industry, from service to manufacturing, and includes realistic timetables of implementation. This unique resource describes three universal quality management methods: 1. designing innovative products and services; 2. creating breakthroughs in current performance; and 3. assuring repeatable and compliant processes. Reveals how to align quality goals and methods to a company's strategic plan Provides a transformation model and roadmap Demonstrates how executive leadership is the key to a company's quality revolution--and how to make quality happen. Filled with insider tips for staying adaptable and using a benchmark to sustain performance Shows how to apply planning, control, and improvement to quality leadership for competitive advantage "-- Provided by publisher.
Variant and related titles
McGraw-Hill's AccessEngineering.
Other formats
Also issued in print and PDF version.
Print version: De Feo, Joseph A. Juran's quality essentials Chicago : McGraw Hill, c2014.
Format
Books / Online
Language
English
Added to Catalog
August 30, 2019
Bibliography
Includes bibliographical references and indexes.
Contents
Preface
C. Acknowledgments
1. Embrace quality
Superior quality always leads to sustainable business results
Quality impacts revenue and costs
Quality, earnings, and the stock market
Building market quality leadership
Quality and share of market
Changes in customer habits
The twentieth century and quality
The twenty-first century and quality
The lessons learned
References
2. Three universal quality management methods
The concept of universals
Management of quality: the financial and cultural benefits
The juran trilogy diagram
References
3. Leadership role in creating a sustainable culture of quality
Culture defined
Breakthrough and transformational change
Breakthroughs in leadership and management
Breakthroughs in organizational structure
Breakthroughs in current performance
Breakthroughs in culture
Breakthroughs in adaptability
References
4. Aligning quality goals with the strategic plan
Strategic planning and quality: the benefits
Launching strategic planning and deployment
Developing the elements of strategic planning and deployment
The role of leadership
Competitive quality
References
5. Product innovation
Tackling the first process of the trilogy: designing innovative products
The juran quality by design model
The quality by design problem
Juran quality by design model
References
6. Creating breakthroughs in performance
The universal sequence for breakthrough
Breakthrough models and methods
Securing upper management approval and participation
Copq versus cost reduction
Driving bottom-line performance
The results
Mobilizing for breakthrough
The executive "quality council"
Breakthrough goals in the business plan
The nomination and selection process
Team organization
Review progress
References
7. Assuring repeatable and compliant processes
Compliance and control defined
The elements of the feedback loop
The pyramid of control
Planning for control
Process conformance
Product conformance: fitness for purpose
The role of statistical methods in control
The quality control system and policy manual
Provision for audits
Tasks for leaders
References
8. Simplifying macro processes with business process management
Why business process management?
The bpm methodology
The planning phase: planning the new process
The transfer phase: transferring the new process plan to operations
Operational management phase: managing the new process
The future of bpm combined with technology
References
9. Benchmarking to sustain market leadership
Benchmarking: what it is and what it is not
Objectives of benchmarking
Why benchmark?
Classifying benchmarking
Benchmarking and designing new products
Benchmarking and long- and short-term planning
The benchmarking process
Planning and project setup
Data collection and normalization
Analysis and identification of best practices
Report development
Learning from best practices
Improvement action planning and implementation
Institutionalizing learning
Legal and ethical aspects of benchmarking
Managing for effective benchmarking ? References.
Subjects
Genre/Form
Electronic books.
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