Foreword to the third edition / Harold D. Stolovitch, Erica J. Keeps
Preface
Acknowledgments
The editor and editorial advisory board
Foreword to the First Edition / Thomas F. Gilbert
Foreword to the Second Edition / Robert F. Mager
Part 1. Foundations of human performance technology. 1. Human performance technology fundamentals / James A. Pershing
2. The performance architect's essential guide to the performance technology landscape / Roger M. Addison, Carol Haig
3. Business perspectives for performance technologists / Kenneth H. Silber, Lynn Kearny
4. Performance improvement : enabling commitment to changing performance requirements / William R. Daniels, Timm J. Esque
5. Systemic issues / Dale M. Brethower
6. Mega planning and thinking : defining and achieving measurable success / Roger Kaufman
7. The origins and evolution of human performance technology / Camille Ferond
Part 2. The performance technology process. 8. Aligning human performance technology decisions with an organization's strategic direction / Ryan Watkins
9. Analysis and more / Allison Rossett
10. Requirements : the bridge between analysis and design / Ray Svenson
11. Modeling mastery performance and systematically deriving the enablers for performance improvement / Guy W. Wallace
12. Dimensions of organizational change / Larissa V. Malopinsky, Gihan Osman
13. Using evaluation to measure and improve the effectiveness of human performance technology initiatives / Robert O. Brinkerhoff
14. The Full scoop on full-scope evaluation / Joan C. Dessinger, James L. Moseley
Part 3. Interventions at the worker and work team levels.
15. Instruction as an intervention / Michael Molenda, James D. Russell
16. Designing instructional strategies : a cognitive perspective / Kenneth H. Silber, Wellesley R. Foshay
17. Games and simulations for training : from group activities to virtual reality / Robert L. Appelman, John H. Wilson
18. Distance training / José Manuel Ochoa-Alcántar, Christy M. Borders, Barbara A. Bichelmeyer
19. Innovations in performance improvement with mentoring / Margo Murray
20. Motivating individuals, teams, and organizations / Richard E. Clark
21. Shifting organizational alignment from behavior to values / Anthony W. Marker
22. Principles and practices of work-group performance / Michael F. Cassidy, Megan M. Cassidy
23. Performance Support Systems / Steven W. Villachica, Deborah L. Stone, John Endicott
Part 4. Interventions at the workplace and organizational levels. 24. The impact of organizational development / Brian Desautels
25. The fifth discipline : a systems learning model for building high-performing learning organizations / M. Jeanne Girard, Joseph Lapides, Charles M. Roe
26. Knowledge Management, organizational performance, and human performance technology / Debra Haney
27. Coming to terms with communities of practice : a definition and operational criteria / Sasha Barab, Scott J. Warren, Rodrigo del Valle, Fang Fang
28. Workplace design / Karen L. Medsker
29. Six Sigma : increasing human performance technology value and results / Darlene M. Van Tiem, Joan C. Dessinger, James L. Moseley
30. Normal excellence : lean human performance technology and the Toyota production system / Joachim Knuf, Mark J. Lauer
Part 5. Performance measurement and assessment. 31. A commentary on quantitative and qualitative methods : myths and realities / Jana L. Pershing
32. Constructing effective questionnaires / Sung Heum Lee
33. Interviewing to analyze and evaluate human performance technology / Jana L. Pershing
34. Observation methods for human performance technology / James A. Pershing, Scott J. Warren, Daniel T. Rowe
35. Using content analysis in human performance technology / Erika R. Gilmore
36. Quantitative data analyses / Mary Norris Thomas
37. Evidence-based practice and professionalization of human performance technology / Ruth Colvin Clark
Part 6. Performance technology in action. 38. Making the transition from a learning to a performance function / Dana Gaines Robinson, James C. Robinson
39. Using an HPT model to become management's partner / Danny Langdon
40. Managing human performance technology projects / Nicholas Andreadis
41. Leadership in performance consulting / Roger Chevalier
42. The anatomy of performance : a framework for consultants / Geary A. Rummler
43. Certification : an alignment intervention / Judith A. Hale
44. Standards and ethics in human performance technology / Ingrid J. Guerra
45. Professional ethics. a matter of duty / Jim Hill
46. Improving human performance by employing a top-down function analysis methodology in Navy aircraft design / Dennis Duke, Robert Guptill, Mark Hemenway, Wilbur Doddridge
Part 7. Looking forward in human performance technology. 47. SWOT analysis / Doug Leigh
48. Sustainable development and human performance technology / Scott P. Schaffer, Therese M. Schmidt
49. Rapid reflection throughout the performance-improvement process / Sharon J. Korth, Brenda S. Levya-Gardner
50. Appreciative inquiry. unraveling the mystery of accentuating the positive / Darlene M. Van Tiem, Julie Lewis
51. Comprehensive performance evaluation. : using logic models to develop a theory-based approach for evaluation of human performance technology interventions / Barbara A. Bichelmeyer, Brian S. Horvitz
52. Aligning the human performance system / John Amarant, Donald T. Tosti
53. Systems, measures, and workers : producing and obscuring the system and making systemic performance improvement difficult / Donald J. Winiecki
54. Hidden order of human performance technology : chaos and complexity / Darlene M. Van Tiem, Swati Karve, Jennifer Rosenzweig
55. Quantulumcunque concerning the future development of performance technology / Klaus D. Wittkuhn
About the editor
About the contributors
The International Society for Performance Improvement
Name index
Subject index.