Introduction: How to Use This Book to Save Time and to Write Compelling Performance Goals; PART I. PERFORMANCE APPRAISAL GOALS FOR CORE COMPETENCIES AND COMMONLY RATED PERFORMANCE FACTORS; Adaptability and Change Management Skills; Attendance and Punctuality (Reliability); Attitude; Communication; Conflict Management and Resolution; Creativity and Innovation; Customer Satisfaction; Diversity Orientation; Emotional Intelligence; Ethics, Integrity, and Trust; Hiring and Retention; Job Knowledge; Leadership; Listening Skills; Managerial Style; Motivation; Oral and Written Expression.
Organizational and Planning SkillsPersonal Style; Problem-Solving Skills and Results Orientation; Productivity and Volume; Professionalism and Grooming/Appearance; Quality; Safety; Self-Development; Staff Development; Strategic and Critical Thinking Skills; Supervision; Teamwork and Relationship-Building Skills; Technical Skills; Time Management; Work-Life Balance; PART II. PERFORMANCE APPRAISAL GOALS FOR PARTICULAR TITLES AND ROLES; Accounting and Finance; Accountant; Auditor; Bookkeeper; Controller; Credit and Collections Manager; Financial Analyst; Human Resources; Benefits Administrator.
Compensation AnalystEmployee and Labor Relations Representative; Recruiter (Corporate); Training and Organizational Development Specialist; Information Technology; Database Administrator; Help Desk Coordinator; Programmer Analyst; Project Manager; Systems Analyst; Legal; Attorney; Contract Analyst; Legal Secretary; Paralegal; Manufacturing; Assembly and Packaging Technician; Equipment Technician; Master Scheduler; Plant Manager; Production Supervisor; Purchasing Agent; Quality Assurance Engineer; Supply Chain Manager; Operations; Administrative Assistant; Customer Service Representative.
DispatcherFacilities Maintenance Supervisor; Office Manager; Receptionist; Research Analyst; Safety and Security Manager; Transportation Manager; Warehouse Manager; Sales, Marketing, and Digital Media; Account Executive; Digital Content Producer; Digital Marketing Manager; Field Sales Representative; Fundraising/Development Executive (Nonprofit); Grant Writer (Nonprofit); Product/Brand Manager; Sales Associate (Retail); Social Media Coordinator; Telemarketer; APPENDIXES; Appendix A: High-Impact Verbs to Inspire Your Writing; Appendix B: Essential Adverbs to Get Your Message Across.
Appendix C: Individual Development Plan (IDP) ToolAppendix D: Index of Particular Titles and Roles; A; B; C; D; E; F; G; H; L; M; O; P; Q; R; S; T; W.