Skill 1. How to diagnose and correct people problems : the wedge
Skill 2. How to be tough on people problems without being tough on people : the three hats
Skill 3. How to build highly successful teams : the loop
Skill 4. How to boost people's attitudes, happiness, and performance : the ice cream cone
Skill 5. How to turn around difficult people and underperformers : roll the ball forward
Skill 6. How to motivate the right team behaviors : the ABC boxes
Skill 7. How to succeed when faced with change, problems, and new challenges : the black box effect
Skill 8. How to gain favor and influence with your boss : be more visible.