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The evaluation and measurement of library services
Author
Title
The evaluation and measurement of library services / Joseph R. Matthews.
ISBN
9781591585329 (alk. paper)
1591585325 (alk. paper)
Published
Westport, Conn. : Libraries Unlimited, 2007.
Physical Description
1 online resource
Variant and related titles
Internet Archive collection.
Format
Books
Language
English
Added to Catalog
May 08, 2020
Bibliography
Includes bibliographical references and indexes.
Contents
Evaluation issues
Evaluation models
The right tools for the job
Qualitative tools
Quantitative tools
Analysis of data
Library users and nonusers
Evaluation of the physical collection
Evaluation of electronic resources
Evaluation of reference services
Evaluation of technical services
Evaluation of interlibrary loan
Evaluation of online systems
Evaluation of bibliographic/library instruction and information literacy
Evaluation of customer service
Evaluating the broader perspective
Accomplishments : the key to realizing value
Economic impacts
Evaluation of social impacts
Communicating the value of the library.
Subjects
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