Ch. 1. Installing the Windows XP desktop operating system
Ch. 2. Configuring and troubleshooting resources
Ch. 3. Managing and troubleshooting desktop storage
Ch. 4. Setting up and troubleshooting hardware components and device drivers
Ch. 5. Managing and troubleshooting user and desktop settings
Ch. 6. Troubleshooting local security, system startup, and user logon problems
Ch. 7. Monitoring and analyzing operating system performance
Ch. 8. Managing and troubleshooting network protocols and services
Ch. 9. Practice exam 1
Ch. 10. Answer key for practice exam 1
Ch. 11. Practice exam 2
Ch. 12. Answers to practice exam 2.