Are nonfinancial metrics good leading indicators of future financial performance? : it's become increasingly popular to use nonfinancial measures such as customer satisfaction in performance management frameworks and executive compensation schemes. But how well does that work?

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Author

O'Connell, Vincent, author.

Title

Are nonfinancial metrics good leading indicators of future financial performance? : it's become increasingly popular to use nonfinancial measures such as customer satisfaction in performance management frameworks and executive compensation schemes. But how well does that work? / Vincent O'Connell, Don O'Sullivan.

Publication

[Place of publication not identified] : MIT Sloan Management Review, [2016]

Physical Description

1 online resource (1 volume) : illustrations

Local Notes

Access is available to the Yale community.

Notes

Date of publication suggested by the text.

"Reprint #57418."

Description based on online resource; title from cover (viewed September 8, 2016).

Access and use

Access restricted by licensing agreement.