Frontmatter
Contents
Acknowledgments
INTRODUCTION
Foundations of System Design
1. WHAT IS DISPUTE SYSTEM DESIGN?
2. ANALYTIC FRAMEWORK FOR DISPUTE SYSTEM DESIGN
3. SYSTEM BUILDING BLOCKS
4. SYSTEM DESIGN PRACTICE
5. ACCOUNTABILITY
6. Ethics in System Design
Case Applications
Part I. Public and Community Justice
7. Court PRO GRAMS
8. CLAIMS FACILITIES
9. COMMUNITIES AND JUSTICE
Part II. Conflict Within and Beyond Organizations
10. LABOR RELATIONS
11. MANAGING CONFLICT IN EMPLOYMENT
12. ARBITRATION IN CONSUMER AND EMPLOYMENT DESIGNS
13. COMMERCIAL DISPUTES
14. CONSUMER DISPUTES
Part III. International and Comparative Systems
15. TRANSITIONAL JUSTICE
16. International Dispute Resolution
Part IV. Multijurisdictional and Complex Systems
17. COLLABORATIVE GOVERNANCE AND DISPUTE SYSTE M DESIGN
18. Designing Dispute Systems for the Environment
CONCLUSION
Appendix: Power as Control i n Dispute Systems
Notes
BIBLIOGRAPHY
Index