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Failure to communicate : how conversations go wrong and what you can do to right them
Author
Title
Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
ISBN
9781422166451
1422166457
9781578518999
9781422137499
142213749X
1578518997
142213749X
9781422137499
Publication
Boston : Harvard Business Press, [2010]
Copyright Notice Date
©2010
Physical Description
1 online resource (vi, 240 pages) : illustrations
Local Notes
Access is available to the Yale community.
Notes
Reprint. Originally published: 2008.
English.
Access and use
Access restricted by licensing agreement.
Summary
"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print
Variant and related titles
EBSCO Harvard business publishing collection. OCLC KB.
Other formats
Print version: Weeks, Holly. Failure to communicate
Format
Books / Online
Language
English
Added to Catalog
May 09, 2023
Bibliography
Includes bibliographical references and index.
Contents
Anatomy of hard talks
What's wrong with what we do
Rethinking what we do: finding balance
Acting unilaterally
Conversational warfare and the combat mentality
Out of combat: changing the game
Caught up in emotions
Out of emotion's grip: increasing skill
Working blind in the "breakdown gap"
Out of the breakdown gap: strategy and tactics
Conclusion: getting back on track.
Issue number
EB00772349 Recorded Books
Bookmark As
Citation
