Acknowledgments
1. Getting started: overview of the project
2. Building the business case: measuring the impact on the business
3. Evaluating risk: understanding what can go wrong
4. Selecting a strategy: setting the direction
5. Building an interim plan: don't just sit there, do something
6. Writing the plan: getting it down on paper
7. Administrative plan: orchestrating the recovery
8. Technical recovery plan: putting humpty dumpty back together again
9. Work area recovery plan: getting the office up and running
10. Pandemic plan: the wrath of nature
11. Crisis management plan: minimizing the damage
12. Emergency operations plan: taking control of the situation
13. Testing your plans: test, test, test
14. Certifications: how does your plan measure up?
15. Policies and procedures: get everyone moving in the same direction
16. Electrical service: keeping the juice flowing
17. Telecommunications and networking: your connection to the world
18. Vital records recovery: covering your assets
19. Information security response: always vigilant
20. Data: your most irreplaceable asset
21. Workstations: the weakest link
22. Customers: other people to worry about
23. Suppliers: collateral damage
24. Fire: burning down the house
25. Human resources: your most valuable asset
26. Health and safety: keeping everyone healthy
27. Terrorism: the wrath of man
Glossary
About the authors.