Fundamentals of conflict resolution in 60 minutes : techniques and best practices to effectively resolve disputes.

[First edition].

[Place of publication not identified] : O'Reilly Media, Inc., [2023]

1 online resource (1 video file (54 min.)) : sound, color.

Access is available to the Yale community.

Online resource; title from title details screen (O'Reilly, viewed August 14, 2023).

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This course focuses on managing conflicts in corporate environments among engineers, peers, and superiors. Its aim is to shed light on how conflicts trigger negative responses and provide effective strategies to handle them. The course offers hands-on and practical examples in written format, providing attendees a standardized approach and set of tools for resolving conflicts. In a corporate setting, conflicts between customers, colleagues, and supervisors can hinder productivity, create an unpleasant work environment, and affect the overall success of a company. Engineers are often faced with complex problems and challenges in their work, which can lead to conflicts. Thus, it is essential for engineers to have the necessary skills to manage conflicts efficiently and effectively. By taking a course in conflict management, engineers can develop a comprehensive understanding of conflict, its causes, and best practices for resolution. This, in turn, will enable them to handle conflicts in a professional and constructive manner, leading to improved relationships, better teamwork, and a more harmonious work environment. What you'll learn and how you can apply it Understand the nature of conflict as a universal phenomenon Identifying the causes of conflict Learn the essential principles of conflict resolution Practical steps for managing conflict with peers, clients, and supervisors Build personal conflict management action plans This course is for you because... You're an engineer looking to build skills on conflict resolution. You're looking to manage and resolve conflicts that arise between customers, coworkers, and superiors.

O'Reilly Safari. OCLC KB.

Images / Online / Video & Film

English

August 28, 2023

Bruno Terkaly, presenter.