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Crucial conversations : tools for talking when stakes are high
Author
Title
Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and others].
ISBN
0071415831
9780071415835
9780071401944
0071401946
128030040X
9781280300400
9786610300402
6610300402
Published
New York : McGraw-Hill, ©2002.
Physical Description
1 online resource (xv, 240 pages) : illustrations
Local Notes
Access is available to the Yale community.
Notes
English.
Access and use
Access restricted by licensing agreement.
Summary
Annotation When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you.
Variant and related titles
O'Reilly Safari. OCLC KB.
Other formats
Print version: Patterson, Kerry, 1946- Crucial conversations. New York : McGraw-Hill, ©2002
Format
Books / Online
Language
English
Added to Catalog
August 28, 2023
Bibliography
Includes bibliographical references (page 229) and index.
Contents
Foreword
Acknowledgments
ch. 1. What's a crucial conversation? : and who cares?
ch. 2. Mastering crucial conversations : the power of dialogue
ch. 3. Start with heart : how to stay focused on what you really want
ch. 4. Learn to look : how to notice when safety is at risk
ch. 5. Make it safe : how to make it safe to talk about almost anything
ch. 6. Master my stories : how to stay in dialogue when you're angry, scared, or hurt
ch. 7. STATE my path : how to speak persuasively
ch. 8. Explore others' paths : how to listen when others blow up or clam up
ch. 9. Move to action : how to turn crucial conversations into action and results
ch. 10. Putting it all together : tools for preparing and learning
ch. 11. Yeah, but : advice for tough cases
ch. 12. Change your life : how to turn ideas into habits
Endnotes
Index.
Subjects
Subjects (Medical)
Communication
Interpersonal Relations
Bookmark As
Citation
