Cover
Exam Voucher
FM
Copyright
Contributors
Table of Contents
Preface
How to Use This Book
Approach for Navigating Multiple-Choice Queries
Exercising Caution in Testing
Advice on Additional Resources
Practical Exercise
Chapter 1: Operating Systems
Introduction
Practice Exam Questions
1.1 Identify basic features of Microsoft Windows editions
1.2 Given a scenario, use the appropriate Microsoft command-line tool
1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)
1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility
1.5 Given a scenario, use the appropriate Windows settings
1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop
1.7 Given a scenario, apply application installation and configuration concepts
1.8 Explain common OS types and their purposes
1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment
1.10 Identify common features and tools of the macOS/desktop OS
1.11 Identify common features and tools of the Linux client/desktop OS
Chapter 2: Security
Introduction
Practice Exam Questions
2.1 Summarize various security measures and their purposes
2.2 Compare and contrast wireless security protocols and authentication methods
2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods
2.4 Explain common social-engineering attacks, threats, and vulnerabilities
2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS
2.6 Given a scenario, configure a workstation to meet best practices for security
2.7 Explain common methods for securing mobile and embedded devices
2.8 Given a scenario, use common data destruction and disposal methods
2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks
2.10 Given a scenario, install and configure browsers and relevant security settings
Chapter 3: Software Troubleshooting
Introduction
Practice Exam Questions
3.1 Given a scenario, troubleshoot common Windows OS problems
3.2 Given a scenario, troubleshoot common personal computer (PC) security issues
3.3 Given a scenario, use best practice procedures for malware removal
3.4 Given a scenario, troubleshoot common mobile OS and application issues
3.5 Given a scenario, troubleshoot common mobile OS and application security issues
Chapter 4: Operational Procedures
Introduction
Practice Exam Questions
4.1 Given a scenario, implement best practices associated with documentation and support systems information management
4.2 Explain basic change-management best practices