9780857082954

0857082957

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0857082965

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0857082892

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9781118474143

1118474147

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9781118474082

Cover; Title page; Copyright page; Contents; What's the big deal about this people stuff?; Let's set the scene; Section One: Stop, Understand; People can't be fixed; Most people suffer from S.A.D.S.; Some people are lightbulbs; Why intelligent people do stupid things; You get what you tolerate; Humiliation is for amateurs; Being nice won't always work; It takes two to tango; No investment, no return; Section Two: Move On; Have realistic expectations; Let sleeping dogs lie ... sometimes; Check out your attitude; Be willing to be wrong; Don't treat people as you want to be treated.

Four killer questions you have to ask yourself1. What's going on in their world at the moment?; 2. What's important to them at this time?; 3. Am I listening to understand or listening to defend?; 4. Have I clearly communicated my perspective?; How to make criticism count ... not crucify; Work out why they're whinging; 1. Some people are miserable by nature; 2. A lack of self-confidence; 3. A perceived sense of injustice; How to make people feel S.P.E.C.I.A.L. (Part 1); 1. Serve; 2. Personalized; 3. Encourage; How to make people feel S.P.E.C.I.A.L. (Part 2); 4. Courtesy; 5. Interest.

6. Appreciation7. Listen; How to pick people up when they're feeling down; 1. It's OK to not feel OK; 2. Reframe failure; 3. Look for the positives; 4. Go for quick wins; 5. Change location; How to talk so people listen; 1. Drowning people in detail; 2. Failing to make your message relevant to your audience; 3. Focusing on facts and forgetting the feelings; 1. Recognize their reality; 2. Remember the 90/90 rule; 3. Begin with the end in mind; 4. Point out the pain before providing the prescription; 5. Invest in yourself; The ball's in your court; How to succeed with people; About Paul McGee.

dissertations.

Academic theses

Academic theses.