Introduction / Kathleen Kluegel
Discussion papers. Kaleidescope or chaos? : the reference librarian as pattern maker / Patricia Iannuzzi. Vision, values, priorities : adapting collection development to the digital age / Bonnie MacEwan. Aggregation aggravation : the challenge of creating comprehensive electronic reference products / Tim Collins. Questions and answers / audience and panelists. Essay. Reflections on reference / Kathleen Kluegel
Bibliography. Collection development for reference : a selective, annotated bibliography emphasizing networked resources / Rob Richards.