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Delivering satisfaction and service quality : a customer-based approach for libraries
Author
Title
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
ISBN
083890789X (alk. paper)
Published
Chicago : American Library Association, 2001.
Physical Description
xiv, 181 p. : ill. ; 28 cm.
Format
Books
Language
English
Added to Catalog
June 01, 2002
Bibliography
Includes bibliographical references (p. 171-175) and index.
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