Includes index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

The art and science of management

What managers do

The challenge of change

Leadership : the people thing

Hiring and retaining the best people

Motivating employees

Coaching & development

Mentoring employees

Execution : getting the job done

Setting goals

Using delegation to your advantage

Monitoring employee performance

Building employee accountability

Building high-performance teams

Improving communication

Working with teams

Making meetings more effective

Management challenges

Discipline and corrective action

Terminating employees when necessary

Ethics and office politics.

ebrary, Inc.