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The new operational culture : the case of the theatre industry
Author
Title
The new operational culture : the case of the theatre industry / Beatriz Munoz-Seca and Josep Riverola.
ISBN
9780230220966 (hardback : alk. paper)
0230220967 (hardback : alk. paper)
Published
Houndmills, Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2009.
Physical Description
xii, 270 p. ; 23 cm.
Format
Books
Language
English
Added to Catalog
February 19, 2009
Contents
A new operational culture
The Teatro Real
The Teatro Real's mission
The mission's concepts
The leading characters
Understanding our characters
The operational dream and a 5-star service
Achieving a 5-star service
Operations
The structure of operations
Operations management and translation
Profile of the operations manager
The innovation process
Implementing innovation
Rehearsal and training
The RT concept
The creative process : the opera Don Giovanni
Basic concepts of the creative process
Relevance and operational culture
Talent management and operational culture
The management style of the Teatro Real's operations management
Management style
The icosalogue
Epilogue conversations with Maestro Lopez Cobos.
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