Introduction
What is NLP? : the 'six faces' of the field
Organisational applications of NLP
The road to Santa Cruz
Discovering the language of change
Exploring inner landscapes
The influences of Erickson and the Palo Alto Group
Gregory Bateson and cybernetics
The presuppositions of NLP
'Useful versus true' : theory, knowledge and pseudoscience
What does research say about NLP?
NLP and ethics : outcome, ecology and integrity
NLP as a movement : values and discourse
Synthesis
Quo vadis?