Introduction : knowledge management in law firms / Luis Felipe Mohando
Implementing knowledge management strategy in practice / Allie Lustigman
KM governance for law firms / Porcia Newell, Anthony J Rhem
Knowledge professionals in law : demonstrating value and retaining talent in a changing legal environment / Tara Pichardo-Angadi
Taxonomy, informal tagging or both : master data, processes and benefits / Jonna Vainikainen
Implementing enterprise search in a law firm / Silke Gottschalk
Knowledge management and HR : evolving together for positive growth / Stephanie Abbott
Getting lawyers to contribute content to KM systems and to use KM resources / Martin R Schulz
Aligning knowledge management goals to legal project management / Jonna Vainikainen
KM in legal project management / Anthony J Rhem
Client-facing knowledge management / Raffael Büchi
Knowledge management in mergers and acquisitions / Anthony J Rhem
Layered client portals for development of client relations / Boyd Hendriks
Showcasing outside the library walls : growth through collaboration / Emily Allbon
Organising KM in a law firm : coordinating processes and resources / Martina Kuth, Martin R Schulz.