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Failure to communicate : how conversations go wrong and what you can do to right them
Author
Title
Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
ISBN
9781422137499
142213749X
Publication
Boston, MA : Harvard Business Press, [2010]
Copyright Notice Date
©2010.
Physical Description
vi, 240 pages ; 21 cm.
Summary
Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more.
Format
Books
Language
English
Added to Catalog
December 06, 2018
Bibliography
Includes bibliographical references (pages [227]-228) and index.
Contents
When conversations go wrong
Anatomy of hard talks
What's wrong with what we do
Rethinking what we do: finding balance
Acting unilaterally
Conversational warfare and the combat mentality
Out of combat: changing the game
Caught up in emotions
Out of emotion's grip: increasing skill
Working blind in the "breakdown gap"
Out of the breakdown gap: strategy and tactics
Conclusion: getting back on track.
Bookmark As
Citation
