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Current results range from 2008 to 2017

1.
This is service design doing : applying service design thinking in the real world : a practitioner's handbook
Author
Stickdorn, Marc
Published
Sebastopol, CA : O'Reilly Media, 2017.
©2018
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
2.
What great service leaders know and do : creating breakthroughs in service firms
Author
Heskett, James L.
Published
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
©2015
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
3.
The customer service solution : managing emotions, trust, and control to win your customer's business
Author
Dasu, Sriram
Published
New York : McGraw-Hill Education, [2013]
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
4.
A complete and balanced service scorecard : creating value through sustained performance improvement
Author
Tyagi, Rajesh K.
Published
Upper Saddle River, N.J. : FT Press, ©2008.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online