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Subject: "Medical care"
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1.
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Author
Michelli, Joseph A., 1960-
Published
[Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
Online
Streaming audio
Location
Yale Internet Resource >> None
Format
Audio / Online
2.
The checklist manifesto how to get things right
Author
Gawande, Atul
Published
New York : Macmillan Audio, 2009.
Online
Online Audiobook
Location
Yale Internet Resource >> None
Format
Audio / Online