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Just listen : discover the secret to getting through to absolutely anyone
Author
Title
Just listen : discover the secret to getting through to absolutely anyone / Mark Goulston ; foreword by Keith Ferrazzi.
ISBN
9780814414033
0814414036
Published
New York : American Management Association, 2009, ©2010.
Physical Description
1 online resource (xix, 234 pages) : illustrations
Local Notes
Access is available to the Yale community.
Notes
Includes index.
Access and use
Access restricted by licensing agreement.
Variant and related titles
O'Reilly Safari. OCLC KB.
Format
Books / Online
Language
English
Added to Catalog
October 31, 2023
Contents
Foreword / Keith Ferrazzi
Sect. I. The Secret to Reaching Anyone
1. Who's Holding You Hostage?
2. A Little Science: How the Brain Goes from "No" to "Yes"
Sect. II. The Nine Core Rules for Getting Through to Anyone
3. Move Yourself from "Oh F♯@ & to OK"
4. Rewire Yourself to Listen
5. Make the Other Person Feel "Felt"
6. Be More Interested Than Interesting
7. Make People Feel Valuable
8. Help People to Exhale Emotionally and Mentally
9. Check Your Dissonance at the Door
10. When All Seems Lost
Bare Your Neck
11. Steer Clear of Toxic People
Sect. III. 12 Quick and Easy Ways to Achieve Buy-In and Get Through
12. The Impossibility Question
13. The Magic Paradox
14. The Empathy Jolt
15. The Reverse Play, Empathy Jolt #2
16. "Do You Really Believe That?"
17. The Power of "Hmmm ..."
18. The Stipulation Gambit
19. From Transaction to Transformation
20. Side by Side
21. Fill in the Blanks
22. Take It All the Way to "No"
23. The Power Thank You and Power Apology
Sect. IV. Putting It All Together: Fast Fixes for Seven Challenging Situations
24. The Team from Hell
25. Climbing the Ladder
26. The Narcissist at the Table
27. Stranger in Town
28. The Human Explosion
29. Getting Through to Yourself
30. Six Degrees of Separation.
Subjects
Also listed under
American Management Association.
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