Part I. The basics
1. Working smarter, not harder
2. Understanding knowledge
3. Knowledge management systems life cycle
Part II. Knowledge creation and capture
4. Knowledge creation and knowledge architecture
5. Capturing tacit knowledge
6. Other knowledge capture techniques
Part III. Knowledge codification and system implementation
7. Knowledge codification
8. System testing and deployment
9. Knowledge transfer and knowledge sharing
10. Knowledge transfer in the e-world
Part IV. KM system tools and portals
11. Learning from data
12. Data mining: Knowing the unknown
13. Knowledge management tools and knowledge portals
Part V. Ethical, legal, and managerial issues
14. Who owns knowledge?: Ethical and legal issues
15. Managing knowledge workers
Epilogue: What more do we need to know?