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Crucial conversations : tools for talking when stakes are high

Title
Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
ISBN
9780071775304 (hbk. : alk. paper)
0071775307 (hbk. : alk. paper)
9780071771320 (pbk. : alk. paper)
0071771328 (pbk. : alk. paper)
9780071772204 (e-ISBN)
Edition
2nd ed.
Published
New York : McGraw-Hill, c2012.
Physical Description
xviii, 244 p. ; 24 cm.
Notes
Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
Variant and related titles
Crucial conversations.
Format
Books
Language
English
Added to Catalog
March 27, 2012
Bibliography
Includes bibliographical references (p. 31) and index.
Contents
What's a crucial conversation? : and who cares?
Mastering crucial conversations : the power of dialogue
Start with heart : how to stay focused on what you really want
Learn to look : how to notice when safety is at risk
Make it safe : how to make it safe to talk about almost anything
Master my stories : how to stay in dialogue when you're angry, scared, or hurt
State my path : how to speak persuasively, not abrasively
Explore others' paths : how to listen when others blow up or clam up
Move to action : how to turn crucial conversations into action and results
Yeah, but : advice for tough cases
Putting it all together : tools for preparing and learning.
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