Crucial conversations : tools for talking when stakes are high
MLA
Grenny, Joseph, and Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2012
APA, 7th edition
Grenny, J., & Switzler, A. (2012). Crucial conversations: tools for talking when stakes are high. 2nd ed. New York: McGraw-Hill
Chicago, 17th edition
Grenny, Joseph., and Al Switzler. Crucial conversations: tools for talking when stakes are high. 2nd ed. New York: McGraw-Hill, 2012