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Difficult conversations : how to discuss what matters most

Title
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
ISBN
9780143118442 (pbk.) :
0143118447 (pbk.) :
Edition
10th anniversary ed., [2nd ed.].
Published
New York : Penguin Books, c2010.
Physical Description
xxxiii, 315 p. : ill. ; 20 cm
Notes
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.
Summary
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Format
Books
Language
English
Added to Catalog
January 13, 2014
Contents
Sort out the three conversations
Stop arguing about who's right: explore each other's stories
Don't assume they meant it: disentangle intent from impact
Abandon blame: map the contribution system
Have your feelings (or they will have you)
Ground your identity: ask yourself what's at stake
What's your purpose?: when to raise it and when to let go
Getting started: begin from the third story
Learning: listen from the inside out
Expression: speak for yourself with clarity and power
Problem-solving: take the lead
Putting it all together
Ten questions people ask about difficult conversations
A road map to Difficult conversations.
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