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Crucial conversations tools for talking when stakes are high
Author
Title
Crucial conversations [electronic resource] : tools for talking when stakes are high / Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
ISBN
9780071771320
Edition
2nd ed.
Published
New York : McGraw-Hill, [2013]
Physical Description
1 online resource (xviii, 244 p.) : ill.
Local Notes
Access is available to the Yale community.
Notes
Print version c2012.
Includes intentional: "the acronym STATE. It stands for: Share your facts; Tell your story; Ask for others' paths; Talk tentatively; Encourage testing."
Description based on cover image and table of contents, viewed on Nov. 14, 2013.
Access and use
Access restricted by licensing agreement.
Variant and related titles
McGraw-Hill's AccessEngineering.
Other formats
Also issued in print.
Format
Books / Online
Language
English
Added to Catalog
August 30, 2019
Bibliography
Includes bibliographical references.
Partial contents
What's a crucial conversation?
Mastering crucial conversations
Start with heart
Learn to look
Make it safe
Master my stories
STATE my path
Explore others' paths
Move to action
Yeah, but
Putting it all together
What I've learned about crucial conversations in the past ten years.
Genre/Form
Electronic books.
Computer network resources.
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