Crucial conversations tools for talking when stakes are high
MLA
Patterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2013
APA, 7th edition
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2013). Crucial conversations: tools for talking when stakes are high. 2nd ed. New York: McGraw-Hill
Chicago, 17th edition
Patterson, Kerry, Joseph Grenny, Ron McMillan, and Al Switzler. Crucial conversations: tools for talking when stakes are high. 2nd ed. New York: McGraw-Hill, 2013