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Getting past no : negotiating with difficult people

Title
Getting past no : negotiating with difficult people / William Ury.
ISBN
0553072749
9780553072747
0553371312
9780553371314
Published
New York : Bantam Books, 1991.
Physical Description
161 pages ; 22 cm
Summary
A five-step strategy to disarm tough bargainers, dismantle stone walls, deflect attacks, and dodge dirty tricks.
Other formats
Online version: Ury, William. Getting past no. New York : Bantam Books, 1991
Format
Books
Language
English
Added to Catalog
April 12, 2022
Bibliography
Includes bibliographical references.
Contents
Overview : Negotiating with difficult people
Don't react, go to the balcony
Disarm them, step to their side
Change the game, don't reject ... reframe
Make it easy to say yes, build them a golden bridge
Make it hard to say no, bring them to their senses, not their knew
Conclusion : Turning adversaries into partners.
Subjects (Medical)
Negotiating.
Citation

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