Books+ Search Results

Beyond reason : using emotions as you negotiate

Title
Beyond reason : using emotions as you negotiate / Roger Fisher and Daniel Shapiro.
ISBN
9780143037781
0143037781
Publication
New York : Penguin, [2005]
Copyright Notice Date
©2005
Physical Description
1 online resource
Variant and related titles
Internet Archive collection.
Format
Books
Language
English
Added to Catalog
May 25, 2022
Contents
Emotions are powerful, always present, and hard to handle
Address the concern, not the emotion
Express appreciation
Build affiliation
Respect autonomy
Acknowledge status
Choose a fulfilling role
On strong negative emotions
On being prepared
On using these ideas in the "real world" / Jamil Mahuad.
Citation

Available from:

Loading holdings.
Unable to load. Retry?
Loading holdings...
Unable to load. Retry?