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The AI revolution in customer service and support : a practical guide to impactful deployment of AI to best serve your customers
Title
The AI revolution in customer service and support : a practical guide to impactful deployment of AI to best serve your customers / Ross Smith, Mayte Cubino, Emily Mckeon.
ISBN
9780138286507
Edition
[First edition].
Publication
Hoboken, New Jersey : Pearson, [2025]
Physical Description
1 online resource (545 pages) : illustrations
Local Notes
Access is available to the Yale community.
Access and use
Access restricted by licensing agreement.
Summary
In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity.
Variant and related titles
The artificial intelligence revolution in customer service and support
O'Reilly Safari. OCLC KB.
Format
Books / Online
Language
English
Added to Catalog
September 10, 2024
Bibliography
Includes bibliographical references and index.
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