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- Berry, Leonard L., 1942-2
- Parasuraman, A.2
- Zeithaml, Valarie A.2
- American Society for Quality Control. Quality Costs Committee1
- Angelis, Jannis1
- Brennan, Ross, 1957-1
- Brown, Stephen Walter, 1943-1
- Campanella, Jack, 1934-1
- Canning, Louise1
- Cianfrani, Charles A.1
- Desai, Jimmy1
- Fleming, Richard1
- Griffiths, Peter1
- Lashley, Conrad1
- Latzko, William J., 1928-1
- MCB University Press1
- Macintyre, Mairi1
- Martin, James W. (James William), 1952-1
- Martin, James William1
- McDowell, Raymond1