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1.

Six Sigma in HR transformation : achieving excellence in service delivery

Author

Albeanu, Mircea

Published

Farnham, England ; Burlington, Vt. : Gower Pub., ©2010.

Online

Location

Yale Internet Resource >> None

Format

Books / Online

2.

Six sigma in transactional and service environments

Author

Akpolat, Hasan

Published

Aldershot, Hants, England ; Burlington, Vt. : Gower, ©2004.

Online

Location

Yale Internet Resource >> None

Format

Books / Online