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1.
Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity
Author
Martin, James William
Published
[Place of publication not identified] : Taylor & Francis (Unlimited) : Productivity Press, 2021.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
2.
Liqui-gas enjoys a lesson in service quality
Author
Brennan, Ross, 1957-
Published
London : SAGE Publications Ltd, 2017.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
3.
Service Level Agreements : a Legal and Practical Guide
Author
Desai, Jimmy
Published
Ely : IT Governance Pub., 2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
4.
Six Sigma in HR transformation : achieving excellence in service delivery
Author
Albeanu, Mircea
Published
Farnham, England ; Burlington, Vt. : Gower Pub., ©2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
5.
Six sigma in transactional and service environments
Author
Akpolat, Hasan
Published
Aldershot, Hants, England ; Burlington, Vt. : Gower, ©2004.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
6.
Empowerment : HR strategies for service excellence
Author
Lashley, Conrad
Published
Oxford ; Boston : Butterworth/Heinemann, 2001.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online