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Service industries > Quality control

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Online Results (16)
1.
Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity
Author
Martin, James William
Published
[Place of publication not identified] : Taylor & Francis (Unlimited) : Productivity Press, 2021.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
2.
Lean Six Sigma for the office : integrating customer experience for enhanced productivity
Author
Martin, James W. (James William), 1952-
Published
New York : Productivity Press, 2021.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
3.
Cracking the case of ISO 9001:2015 for service : a simple guide to implementing quality management in service organizations
Author
Cianfrani, Charles A.
Published
Milwaukee, Wisconsin : ASQ Quality Press, [2017]
©2017
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
4.
Liqui-gas enjoys a lesson in service quality
Author
Brennan, Ross, 1957-
Published
London : SAGE Publications Ltd, 2017.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
5.
Service quality measurement issues and perspectives
Published
Hamburg : Anchor Academic Pub., 2013.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
6.
Lean sigma methods and tools for service organizations the story of a cruise line transformation
Author
Motwani, Jaideep
Published
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
7.
Service design and delivery
Published
New York : Springer, 2011.
Location
MARX Library >> HD9980.5 .S46 2011 (LC)
Format
Books
8.
Service Level Agreements : a Legal and Practical Guide
Author
Desai, Jimmy
Published
Ely : IT Governance Pub., 2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
9.
Six Sigma in HR transformation : achieving excellence in service delivery
Author
Albeanu, Mircea
Published
Farnham, England ; Burlington, Vt. : Gower Pub., ©2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
10.
Six sigma in HR transformation achieving excellence in service delivery
Author
Albeanu, Mircea
Published
Farnham, U.K. : Gower, 2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
11.
International journal of quality and service sciences
Published
Bingley : Emerald Group Publishing, 2009-
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
12.
Design for six sigma for service
Author
Yang, Kai
Published
New York : McGraw-Hill, [2005]
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
13.
Six sigma in transactional and service environments
Author
Akpolat, Hasan
Published
Aldershot, Hants, England ; Burlington, Vt. : Gower, ©2004.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
14.
Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
Author
George, Michael L.
Published
New York ; London : McGraw-Hill, ©2003.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
15.
Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
Author
George, Michael L.
Published
New York : McGraw-Hill, 2003.
Online
Contributor biographical information Contributor biographical information
Publisher description Publisher description
Location
Law Library >> TS156 .G49 2003
Format
Books
16.
The complete guide to preparing and implementing service level agreements
Author
Pantry, Sheila
Published
London : Library Association, 2001.
Location
SML, Stacks, LC Classification >> Z672 P382 2001 (LC)
Format
Books
17.
Empowerment : HR strategies for service excellence
Author
Lashley, Conrad
Published
Oxford ; Boston : Butterworth/Heinemann, 2001.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
18.
Principles of quality costs : principles, implementation and use
Author
Campanella, Jack, 1934-
Published
Milwaukee, Wis. : ASQ Quality Press, c1999.
Location
Library Shelving Facility (LSF) >> TS156 C344X 1999 (LC)
Format
Books
19.
Tolerance zones in perceived service quality
Author
Strandvik, Tore
Published
Helsingfors : Svenska handelshögskolan, 1994.
Location
SML, Stacks, LC Classification >> HD9980.5 S76 1994 (LC)
Format
Books
20.
Service quality : multidisciplinary and multinational perspectives
Published
Lexington, Mass. : Lexington Books, c1991.
Location
Library Shelving Facility (LSF) >> HD9980.5 S4253 1991 (LC)
Format
Books
21.
Delivering quality service : balancing customer perceptions and expectations
Author
Zeithaml, Valarie A.
Published
New York : Free Press ; London : Collier Macmillan, c1990.
Online
Online book (login required)
Location
Internet Archive >> None
Format
Books / Online
22.
Delivering quality service : balancing customer perceptions and expectations
Author
Zeithaml, Valarie A.
Published
New York : Free Press ; London : Collier Macmillan, c1990.
Location
Library Shelving Facility (LSF) >> HF5415.5 Z45X 1990 (LC)
Format
Books
23.
Managing service quality
Published
[Bedford] : [IFS Publications], [1990-2014]
[Bradford, England] : MCB University Press
[Bingley, UK] : Emerald Group Publishing Limited
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
24.
Quality and productivity for bankers and financial managers
Author
Latzko, William J., 1928-
Published
New York : M. Dekker ; Milwaukee : ASQC Quality Press, c1986.
Location
Library Shelving Facility (LSF) >> HG1616 Q34 L38 1986 (LC)
Format
Books