Cover; Title; Copyright; Dedication; CONTENTS; List of figures; List of tables; Notes on contributors; Acknowledgements; Introduction; PART I Overview of consumer behaviour; 1 Conceptual foundation of consumer behaviour; 2 Revisiting the sociology of consumption in tourism; 3 Exploring tourist transformation: from need to desire to experience; 4 Factors affecting tourist buying behaviour; 5 The role and influence of emotions on tourist behaviour; 6 Consumer information-seeking behaviour; 7 Now and when: reflecting on some realities of consumer behaviour in the hospitality industry.
34 Travel review websites and interactive travel forums35 The potential for eWOM to affect consumer behaviour in tourism; 36 The travel distribution system and information and communication technologies (ICT); 37 Marketing communications in tourism and hospitality: trends and implications of an online environment; 38 Electronic customer relationship management and customer satisfaction; PART VI Emerging dimensions of consumer behaviour; 39 Technological advancements shaping consumer behaviour; 40 Exploring consumer behaviour at slow food festivals in rural destinations.
8 Ethical issues of consumer behaviour9 Cross-cultural issues of consumer behaviour in hospitality and tourism; PART II Service quality vis-à-vis consumer behaviour; 10 Service quality: customers' perspectives; 11 Management perception of service quality; 12 Measuring service quality; 13 Application of Total Quality Management in the tourism sector; 14 The impact of music's volume and tempo on dining consumers' behaviours and perceptions of quality; 15 Service experiences in the tourism and hospitality industry: conceptualization and measurement; 16 Innovations in experience.
PART III Customer satisfaction perspective17 Service, emotional satisfaction and behaviour patterns; 18 Attributes influencing customer satisfaction in tourism; 19 Customer satisfaction and pricing decisions; 20 Destination image, customer satisfaction and behavioural intentions: the state-of-the-art and a new research agenda; 21 Customer delight from hospitality and tourism experience; 22 Cruise passengers' travel patterns, behavioural intentions and motivations; 23 Customer complaint behaviour; 24 Enhancing service recovery performance through error management culture.
PART IV Consumer loyalty outlook25 Antecedents of consumer loyalty; 26 Developing a consumer loyalty model; 27 Customer engagement in building consumer loyalty; 28 Consumer loyalty trends in the hotel industry; 29 Brand experience and loyalty; 30 Relationship marketing on social software platforms; 31 Destination branding and customer behavioural intentions: the case of Istanbul as a cultural destination brand; PART V E-consumer behaviour; 32 Social media in hospitality and tourism; 33 Social media and the desire for authentic travel experiences.