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The ASQ Certified Six Sigma Black Belt Handbook
Title
The ASQ Certified Six Sigma Black Belt Handbook / Mary McShane-Vaughn, editor.
ISBN
9781636940243
9781636940236
1636940242
1523155922
9781523155927
1636940250
9781636940250
Edition
Fourth edition.
Publication
Milwaukee, Wisconsin : ASQ Excellence, [2022]
Physical Description
1 online resource (1010 p.)
Local Notes
Access is available to the Yale community.
Notes
Description based upon print version of record.
Team Leadership Models
Access and use
Access restricted by licensing agreement.
Summary
Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools. Updates you will find in the fourth edition include: • New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA • A new chapter on risk analysis and management • Revamped statistics sections • New tables, figures, and examples to help illustrate key points The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner's library.
Variant and related titles
Knovel. OCLC KB.
Other formats
Print version: McShane-Vaughn, Mary The ASQ Certified Six Sigma Black Belt Handbook La Vergne : ASQ Quality Press,c2023
Format
Books / Online
Language
English
Added to Catalog
September 04, 2024
Bibliography
Includes bibliographical references and index.
Contents
Cover
Table of Contents
List of Figures and Tables
Preface to the Fourth Edition
Preface to the Third Edition
Preface to the Second Edition
Preface to the First Edition
Acknowledgments
About the Editor
Acronym Glossary
ASQ Six Sigma Black Belt Certification Body of Knowledge (2022)
Part I: Organization-Wide Planning and Deployment
Chapter 1: Organization-Wide Considerations
Fundamentals of Six Sigma and Lean Methodologies
Six Sigma
Philosophy
Methodology
Statistical Standard
Lean
Lean and Six Sigma
Lean Six Sigma Maturity Model
Six Sigma, Lean, and Continuous Improvement Methodologies
Using Lean Six Sigma
Screening Criteria
Relationships Among Business Systems and Processes
Business Systems
Processes
Internal and External Stakeholders
Strategic Planning and Deployment for Initiatives
Return on Investment
Measured Intangibles
SWOT Analysis
Contingency and Continuity Planning
Chapter 2: Leadership
Roles and Responsibilities
Executive Leadership
Champion or Sponsor
Process Owner
Master Black Belts
Black Belts
Green Belts
Yellow Belts
White Belts
Finance
Coaches
Organizational Barriers
Organization Structure
Organization Culture
Causes for Six Sigma Failures
Training Programs
Arbitrary Requirements
Lack of Resources
Poor Project Selection
Critical Success Factors
Change Management
Stakeholder Analysis
Readiness Assessment
Proactive Change Management
Communication Plans
Part II: Organizational Process Management and Measures
Chapter 3: Impact on Stakeholders
Identifying Stakeholders
Stakeholder Analysis
Chapter 4: Benchmarking
Types of Benchmarking
Benchmarking Methodologies
Dangers of Benchmarking
Selecting Measures and Performance Goals
Chapter 5: Business Measures
Performance Measures
Balanced Scorecard
Key Performance Indicators (KPIs)
Features of Good KPIs
Choosing KPIs
Suboptimized Systems
Key Behavior Indicators (KBIs)
Objectives and Key Results (OKRs)
Common Customer Loyalty Metrics
Leading and Lagging Indicators
Creating Line of Sight from Measures to Strategies
Financial Measures
Revenue Growth
Market Share
Margin
Simple ROI
Net Present Value
Discounted ROI
Cost-Benefit Analysis (CBA)
Defining Hard versus Soft Dollars
False Savings
Identifying Project Savings
Part III: Team Management
Chapter 6: Team Formation
Team Types and Constraints
Team Roles and Responsibilities
Team Member Selection Criteria
Other Considerations
Team Success Factors
Chapter 7: Team Facilitation
Motivation Techniques
Recognition
Rewards
Relationships Within the Team
Demotivating Factors
The Five Dysfunctions of a Team
Team Stages of Development
Team Communication
Communicating Within the Team
Communication Outside the Team
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