Beyond measure : the big impact of small changes / Margaret Heffernan.

First TED books hardcover edition.

New York : TED Books, Simon & Schuster, 2015.

©2015.

107 pages : color illustrations ; 19 cm.

By implementing sweeping changes, businesses often think it's possible to do better, to earn more, and have happier employees. So why does engagement prove so difficult and productivity so elusive? In Beyond Measure, Margaret Heffernan looks back over her decades spent overseeing different organizations and comes to a counterintuitive conclusion: it's the small shifts that have the greatest impact. Heffernan argues that building the strongest organization can be accelerated by implementing seemingly small changes, such as embracing conflict as a creative catalyst; using every mind on the team; celebrating mistakes; speaking up and listening more; and encouraging time off from work. Packed with anecdotes and statistics, Beyond Measure takes us on a tour across the globe, highlighting disparate businesses and revealing how they've managed to change themselves in big ways through incremental shifts. How did the CIA revolutionize their intelligence gathering with one simple question? How did one organization increase their revenue by $15 million by instituting a short coffee break? How can a day-long hackathon change the culture of a company? Heffernan proves that it's often the small changes that make the greatest, most lasting impact.

English

November 29, 2016

TED original.

Includes bibliographical references (pages 105-107).