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Marx Library
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1.
Global strategic management in the service industry : a perspective of the new era
Published
Bingley, UK : Emerald Publishing, 2022.
Location
MARX Library >> HD9980.5 .G56 2022 (LC)
Format
Books
2.
Achieving service excellence : maximizing enterprise performance through innovation and technology
Author
Chang, C. M. (Ching Ming), 1935-
Published
New York : Business Expert Press, 2014.
Location
MARX Library >> HD9980.5 .C43 2014 (LC)
Format
Books
3.
Managing services : challenges and innovations
Published
Oxford : Oxford University Press, 2014.
©2014
Location
MARX Library >> HD9980.5 .M36 2014 (LC)
Format
Books
4.
Managing in the service economy
Author
Heskett, James I.
Published
Boston, Mass. : Harvard Business School Press, 1986.
Location
Library Shelving Facility (LSF) >> HD9980.5 H47 1986 (LC)
Format
Books
5.
Managing service industries : organizational practices in a postindustrial economy
Author
Mills, Peter K., 1943-
Published
Cambridge, Mass. : Ballinger Pub. Co., c1986.
Location
Library Shelving Facility (LSF) >> HD9980.5 M55 1986 (LC)
Format
Books
6.
Decision making in service industries : a practical approach
Published
Boca Raton, FL : CRC Press, c2013.
Location
MARX Library >> HD9980.5 .D418X 2013 (LC)
Format
Books
7.
Coalitions and competition : the globalization of professional business services
Published
London ; New York : Routledge, 1993.
Location
Library Shelving Facility (LSF) >> HD8038 A1 C63X 1993 (LC)
Format
Books
8.
Service operations management
Author
Fitzsimmons, James A.
Published
New York : McGraw-Hill, c1982.
Location
Library Shelving Facility (LSF) >> HD9980.5 F55 (LC)
Format
Books
9.
Competing in a deregulated or volatile market
Author
Wright, Lauren K.
Published
Cambridge, Mass. (1000 Massachusetts Ave., Cambridge, Mass. 02138) : Marketing Science Institute, [1987]
Location
Library Shelving Facility (LSF) >> HD9980.5 W74 1987 (LC)+ Oversize
Format
Books
10.
Strategic management and marketing in the service sector
Author
Grönroos, Christian, 1947-
Published
Cambridge, Mass. (1000 Massachusetts Ave., Cambridge, Mass. 02138) : Marketing Science Institute, c1983.
Location
Library Shelving Facility (LSF) >> HD9980.5 G76 (LC)+ Oversize
Format
Books
11.
Activity-based management : for service industries, government entities, and nonprofit organizations
Author
Brimson, James A., 1947-
Published
New York : Wiley, c1994.
Location
Library Shelving Facility (LSF) >> HD31 B7415X 1994 (LC)
Format
Books
12.
Service business development : strategies for value creation in manufacturing firms
Author
Fischer, Thomas, 1959-
Published
Cambridge, UK : Cambridge University Press, 2012, ©2012.
Location
MARX Library >> HD9720.5 .F567X 2012 (LC)
Format
Books
13.
Uncommon service : how to win by putting customers at the core of your business
Author
Frei, Frances
Published
Boston, Mass. : Harvard Business Review Press, ©2012.
Location
MARX Library >> HF5415.5 .F728 2012 (LC)
Format
Books
14.
Quality : a critical introduction
Author
Beckford, John, 1958-
Published
London ; New York : Routledge, 1998.
Location
Library Shelving Facility (LSF) >> HD62.15 B433X 1998 (LC)
Format
Books
15.
Operations management of distributed service networks : a practical quantitative approach
Author
Ahituv, Niv
Published
New York : Plenum Press, c1988.
Location
Library Shelving Facility (LSF) >> T57.77 A35 1988 (LC)
Format
Books
16.
Creating and testing of service ideas and service production concepts
Author
Kinnunen, Ritva
Published
Helsingfors : Swedish School of Economics and Business Administration, 2001.
Location
Library Shelving Facility (LSF) >> HD9980.5 K56 2001 (LC)
Format
Books / Dissertations & Theses
17.
Innovations in services marketing and management : strategies for emerging economies
Published
Hershey, PA : Business Science Reference, [2014]
Location
MARX Library >> HD9980.5 .I572X 2014 (LC) Oversize
Format
Books
18.
Journal of manufacturing & operations management
Published
New York, N.Y. : North Holland, 1988-
Location
Library Shelving Facility (LSF) >> Shelved by title
Format
Journals & Newspapers
19.
Reviving industry in America : Japanese influences on manufacturing and the service sector
Author
Shapiro, H. Jack (Harris Jack)
Published
Cambridge, Mass. : Ballinger Pub. Co., c1987.
Location
Library Shelving Facility (LSF) >> HD9725 S46 1987 (LC)
Format
Books
20.
Handbook of services marketing & management
Published
Thousand Oaks : Sage Publications, c2000.
Location
MARX Library >> HD9980.5 H36X 2000 (LC)
Format
Books
21.
Design and control of workflow processes : business process management for the service industry
Author
Reijers, Hajo A.
Published
Berlin ; New York : Springer, c2003.
Location
Library Shelving Facility (LSF) >> QA76.A1 L43 2617 (LC)
Format
Books
22.
Comments on Christian Grönroos' Strategic management and marketing in the service sector
Author
Bernhardt, Kenneth L., 1944-
Published
Cambridge, Mass. (1000 Massachusetts Ave., Cambridge, Mass. 02137) : Marketing Science Institute, c1983.
Location
Library Shelving Facility (LSF) >> HD9980.5 G762 B47 (LC)+ Oversize
Format
Books
23.
Productivity : key to world competitiveness
Published
New York : Conference Board, 1993.
Location
Library Shelving Facility (LSF) >> HF5001 C55X 1039 (LC)
Format
Books