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Online Results (72)
1.
The handbook of service innovation
Published
London : Springer, [2015]
2015
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
2.
Special issue from the 4th SIG services research conference services research - a truly global discipline
Published
Bradford, England : Emerald Group Publishing, c2006.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
3.
International journal of service industry management Vol. 14, No. 2, Service quality : a global perspective
Published
Bradford, England : Emerald Group Publishing, c2003.
Online
Online book
Location
Yale Internet Resource
Format
Books / Online
4.
Global strategic management in the service industry : a perspective of the new era
Published
Bingley, UK : Emerald Publishing, 2022.
Location
MARX Library >> HD9980.5 .G56 2022 (LC)
Format
Books
5.
Meet the expert : Marc Stickdorn on service design
Author
Stickdorn, Marc
Published
[Place of publication not identified] : O'Reilly Media, Inc., 2020.
Online
Streaming video
Location
Yale Internet Resource >> None
Format
Images / Online / Video & Film
6.
Servitization strategy and managerial control
Author
Pistoni, Anna
Published
Bingley, England : Emerald Publishing Limited, 2018.
©2018
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
7.
This is service design doing : applying service design thinking in the real world : a practitioner's handbook
Author
Stickdorn, Marc
Published
Sebastopol, CA : O'Reilly Media, 2017.
©2018
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
8.
Achieving service excellence : maximizing enterprise performance through innovation and technology
Author
Chang, C. M. (Ching Ming), 1935-
Published
New York : Business Expert Press, 2014.
Location
MARX Library >> HD9980.5 .C43 2014 (LC)
Format
Books
9.
Managing services : challenges and innovation
Published
Oxford : Oxford University Press, 2014.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
10.
Managing services : challenges and innovations
Published
Oxford : Oxford University Press, 2014.
©2014
Location
MARX Library >> HD9980.5 .M36 2014 (LC)
Format
Books
11.
A manager's guide to service management
Author
Dugmore, Jenny
Published
London : BSI, 2011.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
12.
Services management
Author
Appannaiah, H. R.
Published
Mumbai [India] : Himalaya Pub. House, 2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
13.
Managing in the service economy
Author
Heskett, James I.
Published
Boston, Mass. : Harvard Business School Press, 1986.
Location
Library Shelving Facility (LSF) >> HD9980.5 H47 1986 (LC)
Format
Books
14.
Managing in the service economy
Author
Heskett, James I.
Published
Boston, Mass. : Harvard Business School Press, 1986.
Online
Online book (login required)
Location
Internet Archive >> None
Format
Books
15.
Managing service industries : organizational practices in a postindustrial economy
Author
Mills, Peter K., 1943-
Published
Cambridge, Mass. : Ballinger Pub. Co., c1986.
Location
Library Shelving Facility (LSF) >> HD9980.5 M55 1986 (LC)
Format
Books
16.
Managing service industries : organizational practices in a postindustrial economy
Author
Mills, Peter K., 1943-
Published
Cambridge, Mass. : Ballinger Pub. Co., c1986.
Online
Online book (login required)
Location
Internet Archive >> None
Format
Books
17.
Strategic management and marketing in the service sector
Author
Grönroos, Christian, 1947-
Published
Helsingfors : Swedish School of Economics and Business Administration, 1982.
Location
Library Shelving Facility (LSF) >> HD9980.5 G78 1982 (LC)
SML, Stacks, LC Classification >> HD9980.5 G76 1982 (LC)
Format
Books
18.
Journal of service management research
Published
Munich, Germany : Verlag Franz Vahlen GmbH, 2017-
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
19.
Journal of service management
Published
Bingley, UK : Emerald Group Pub., ©2009-
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
20.
Internationalization of service firms
Published
Bradford : Emerald Group Press, c2007.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
21.
International journal of service industry management. Volume 18, Number 5, Interdisciplinary insights on service activities
Published
[Bradford, England] : Emerald, 2007.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
22.
International journal of service industry management
Published
Bradford, England : MCB University Press
Bingley, UK : Emerald Group Pub.
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
23.
Service management
Published
Isleworth, England : Ithaca Business Media
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
24.
Co-creating service experience
Published
[Bradford, West Yorkshire, England] : Emerald, [2015]
©2015
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
25.
Vanishing boundaries : how integrating manufacturing and services creates customer value
Author
Crandall, Richard E., 1930-
Published
Boca Raton : CRC Press, 2014.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
26.
Services management (including skill development)
Author
Ramachandra, K.
Published
Mumbai [India] : Himalaya Pub. House, 2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
27.
Manufacturing & service operations management
Published
[Linthicum, Md.] : INFORMS, 1999-
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
28.
ASQ World Conference on Quality and Improvement proceedings
Author
World Conference on Quality and Improvement
Published
Milwaukee, Wis. : American Society for Quality, ©2005.
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
29.
Zhe cai shi fu wu she ji : yi bu you quan qiu fu wu she ji shi gong tong da zao de ju zuo = This is service design doing
Title
这才是服务设计
Author
Stickdorn, Marc
Published
Beijing : Ren min you dian chu ban she = Posts & Telecom Press, 2022.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
30.
Crafting service processes : the art and science
Author
Harvey, Jean, 1950-
Published
Milwaukee, Wisconsin : ASQ Quality Press, [2019]
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
31.
What great service leaders know and do : creating breakthroughs in service firm
Author
Heskett, James L.
Published
Oakland, California : Berrett-Koehler Publishers, Inc., 2015.
2015
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
32.
What great service leaders know and do : creating breakthroughs in service firms
Author
Heskett, James L.
Published
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
©2015
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
33.
Decision making in service industries : a practical approach
Published
Boca Raton, FL : CRC Press, c2013.
Location
MARX Library >> HD9980.5 .D418X 2013 (LC)
Format
Books
34.
Service management : an integrated approach to supply chain management and operations
Author
Haksever, Cengiz
Published
Upper Saddle River, N.J. : FT Press, 2013.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
35.
Household production, services and monetary policy
Author
Lonkeng Ngouana, Constant
Published
Washington, D.C. : International Monetary Fund, c2012.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
36.
The professional services firm bible
Author
Baschab, John, 1968-
Published
Hoboken, NJ : John Wiley & Sons, c2005.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
37.
Managing service quality Vol. 13, No. 2, Service quality : crossing boundaries
Published
Bradford, England : Emerald Group Publishing, c2003.
Online
Online book
Location
Yale Internet Resource
Format
Books / Online
38.
Research in e-service
Published
Bradford, England : Emerald Group Publishing, c2002.
Online
Online book
Location
Yale Internet Resource
Format
Books / Online
39.
Coalitions and competition : the globalization of professional business services
Published
London ; New York : Routledge, 1993.
Location
Library Shelving Facility (LSF) >> HD8038 A1 C63X 1993 (LC)
Format
Books
40.
Coalitions and competition : the globalization of professional business services
Published
London ; New York : Routledge, 1993.
Online
Online book (login required)
Location
Internet Archive >> None
Format
Books
41.
Service operations management
Author
Fitzsimmons, James A.
Published
New York : McGraw-Hill, c1982.
Location
Library Shelving Facility (LSF) >> HD9980.5 F55 (LC)
Format
Books
42.
Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements
Author
Sarkar, Debashis
Published
Milwaukee, Wisconsin : ASQ Quality Press, 2007.
©2008
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
43.
Roadmapping Future Technologies, Products and Services
Published
Cham : Springer International Publishing : Imprint: Springer, 2021.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
44.
Crafting and Shaping Knowledge Worker Services in the Information Economy
Author
Sherringham, Keith
Published
Singapore : Springer Singapore : Imprint: Palgrave Macmillan, 2020.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
45.
Management of service businesses in Japan
Published
Singapore ; Hackensack, NJ : World Scientific, c2013.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
46.
Services marketing and management
Author
Gilmore, Audrey
Published
London ; Thousand Oaks, Calif. : Sage Publications, 2003.
Online
Online book
Location
Yale Internet Resource
Format
Books / Online
47.
International journal of service industry management Vol. 13, No. 1, The impact of technology on services
Published
Bradford, England : Emerald Group Publishing, c2002.
Online
Online book
Location
Yale Internet Resource
Format
Books / Online
48.
Competing in a deregulated or volatile market
Author
Wright, Lauren K.
Published
Cambridge, Mass. (1000 Massachusetts Ave., Cambridge, Mass. 02138) : Marketing Science Institute, [1987]
Location
Library Shelving Facility (LSF) >> HD9980.5 W74 1987 (LC)+ Oversize
Format
Books
49.
Strategic management and marketing in the service sector
Author
Grönroos, Christian, 1947-
Published
Cambridge, Mass. (1000 Massachusetts Ave., Cambridge, Mass. 02138) : Marketing Science Institute, c1983.
Location
Library Shelving Facility (LSF) >> HD9980.5 G76 (LC)+ Oversize
Format
Books
50.
Activity-based management : for service industries, government entities, and nonprofit organizations
Author
Brimson, James A., 1947-
Published
New York : Wiley, c1994.
Location
Library Shelving Facility (LSF) >> HD31 B7415X 1994 (LC)
Format
Books