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10406206
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20131210180018.0
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110623s2012 nyu b 001 0 eng
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2011026451
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9780071775304 (hbk. : alk. paper)
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0071775307 (hbk. : alk. paper)
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9780071771320 (pbk. : alk. paper)
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0071771328 (pbk. : alk. paper)
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9780071772204 (e-ISBN)
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(OCoLC)ocn828091139
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8219331
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10406206
040
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DLC
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DLC
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DLC
042
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pcc
050
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0
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BF637.C45
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C78 2012
079
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ocn733937328
082
0
0
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153.6
|2
23
245
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0
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Crucial conversations :
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tools for talking when stakes are high /
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Kerry Patterson ... [et al.].
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2nd ed.
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New York :
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McGraw-Hill,
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c2012.
300
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xviii, 244 p. ;
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24 cm.
500
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Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
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Includes bibliographical references (p. 31) and index.
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What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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Interpersonal communication.
650
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Interpersonal relations.
700
1
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Grenny, Joseph.
700
1
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Switzler, Al.
730
0
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Crucial conversations.
901
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BF637.C45
902
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Cushing/Whitney Medical Library
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MEDICAL >> BF637 C45 C78 2012|DELIM|10622855
902
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Cushing/Whitney Medical Library
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Library Shelving Facility (LSF) >> BF637 C45 C78 2012|DELIM|10740252
902
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Cushing/Whitney Medical Library
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MEDICAL >> BF637 C45 C78 2012|DELIM|10758062
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2012-03-27T10:18:05.000Z
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YUM
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