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Phone clones : authenticity work in the transnational service economy
Author
Title
Phone clones : authenticity work in the transnational service economy / Kiran Mirchandani.
ISBN
9780801450648 (cloth : alk. paper)
0801450640 (cloth : alk. paper)
9780801477676 (pbk. : alk. paper)
0801477670 (pbk. : alk. paper)
Published
Ithaca : ILR Press, 2012.
Physical Description
x, 174 p. : ill. ; 24 cm.
Format
Books
Language
English
Added to Catalog
April 19, 2012
Bibliography
Includes bibliographical references and index.
Contents
Introduction : the authentic clone
Transnational customer service : a new touchstone of globalization
Language training : the making of the deficient worker
Hate nationalism and the outsourcing backlash
Surveillance schooling for professional clones
"Don't take calls, make contact!" : legitimizing racist abuse
Being nowhere in the world : synchronous work and gendered time
Conclusion : authenticity work in the transnational service economy.
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