An Introduction to Museums and Public Value / Carol A. Scott
Section A. The operational environment : public value building blocks
Creating Strategic Value : Thinking, Acting and Learning / Mark L. Weinberg and Kate Leeman
Intentional Practice and Public Value / Randi Korn
Evaluating Public Value : Strategy and Practice / Mary Ellen Munley
Section B. Case studies : implementing public value
Planning for public impact : a case study / Mike Houlihan
Creating Public Value through Museum Education / Ben Garcia
The Public as Co-producers : making the London, Sugar and Slavery gallery, Museum of London Docklands / David Spence, Tom Wareham, Caroline Bressey, June Bam-Hutchison, Annette Day
Section C. Working with the authorising environment
Measuring Public Value : Reflections from Australia / Lisa Conolly
Museums and Public Value : A U.S. Cultural Agency Example / Marsha L. Semmel
Public Value and Public Policy in Britain : Prospects and Perspectives / David O'Brien
Social Impact or Public Value : Perspectives from a National Professional Association / Sharon Heal
Going Further : Public Value in Scotland / Joanne Orr.