Introduction : making extraordinary things happen in organizations
1. When leaders are at their best
Model the way
2. Clarify values
3. Set the example
Inspire a shared vision
4. Envision the future
5. Enlist others
Challenge the process
6. Search for opportunities
7. Experiment and take risks
Enable others to act
8. Foster collaboration
9. Strengthen others
Encourage the heart
10. Recognize contributions
11. Celebrate the values and victories
12. Leadership is everyone's business.